Frequently Asked Questions
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Is it free?
Membership is free if you
live in the South Waikato District. Those outside the area boundaries may
join for a yearly subscription of $40.00. Replacement cards cost
$2.00.
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Can I join online?
At the moment, you must
come in person to one of the
three district
libraries to join up.
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What do I need to
bring to join?
You must bring some
personal ID, e.g. driver's licence, passport, bankcard AND up to date proof
of address, e.g. bank statement, letter etc. Proof of address needs to
have been received in the last month. A second contact address and
telephone number is also required, e.g. next of kin not living with you.
Under 16 years of age:
You must bring your legal guardian in
to the library to sign the application form. This makes them liable for any
costs for damaged or lost items and fines.
I am in foster care/a ward of the
state:
If you will be in care longer than six
months and the foster arrangement is a formal one, your foster family can
sign the form. Otherwise, you will need a CHYPS caregiver to bring an
original signed letter on CHYPS letterhead to take responsibility for costs.
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How long
will the card be valid?
If
your card is not used for two years it will be deleted from our records.
Otherwise, it is valid as long as you remain in the area. Please
remember to tell a librarian if you change your address or telephone number.
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Can I only use it at
the library I joined?
You can use your card at
the Tokoroa, Putaruru and Tirau libraries. Books taken out at one of these
branches may be returned to any of them.
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Can I take something
out if I've forgotten my card?
If you have ID with
you, you can still take things out. If you do not have ID the library may
prove your identity in another way at your request. However, the library
accepts no responsibility for the security of your records if you do so.
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Can I lend my card to
my friends?
You may want to do this
but remember – YOU will be responsible for overdue and damaged/lost charges.
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What if my card is
stolen?
Lost library
cards should be reported immediately. Failure to do so will mean that
the card holder remains responsible for any items issued to that card.
A charge of $2.00 will be made for replacement cards providing you have ID.
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How many book can I
take out?
A maximum of
25 items may be issued at any one time on a child or adult card or 35 items
on a family card. Up to four toys and four puzzles can be taken out at one time and
four cds, cd-roms,
books-on-tape or videos.
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Can I get a
book from another branch?
Tell a librarian the
title and author and which library you want to pick it up from. Reserves
cost $1.00 payable when you pick the book up.
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What if I want to
keep my books longer?
Books can be renewed
twice as long as nobody else has put a reserve on them. Ring any branch to
renew your books for another three weeks. Non-book items can be renewed only
once. There is no charge for renewals.
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What if I'm late
returning my books?
If items are late there
is a charge of 10c per item per day. You can return them to any branch. If
we are closed there is a returns slot which you can use. As a courtesy, the
library will usually remind you of late books by a computer telephone
message or letter but it remains your responsibility to return books on time
whether there is a reminder or not.
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What if I lose a
book?
You cannot use your
library card while you have a lost item on it. When items are three
weeks overdue, the library will send out a final reminder letter, with the cost of the items plus overdue fines as at
that date. If you pay for the books and then find them,
an administration charge may come out of your refund.
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What do you do about
vandalism and stealing?
There is never enough
money to buy all the books and non-book material that we would like. Damaging or
removing items from the library without them being checked out is not only
illegal but also results in money having to be spent on replacing these
items instead of purchasing new books. If the item
is out of print it means that we can no longer buy it and you have just
decided for 25,000 people that nobody else can read that book. A photocopier
is available for use – please use that.
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Can I eat
and drink in
the library?
Drinks in a spill-proof
bottle and food which is not messy are allowed. Library staff
are still able to ask customers to leave if they pose a damage threat to the
material, or behave in ways that are uncomfortable to others.
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What if I don't think
the library should have a certain book?
The library does not
represent only one viewpoint in any area. Any material which has been passed
by the Chief Censor may be bought for the library. However, you are welcome
to put your objection into writing and address it to the Libraries Manager.
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What if I don't want
my child to take out certain things?
The library cannot take
on the role of parent as all parents have their own beliefs and rules. Restrictions must be enforced by family members. |
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